Contact us

Contact LUMA NYC

Questions about your order, sizing, or shipping? Email lumanyccollective@gmail.com and we reply within 24 hours, every day of the week.

Shipping

We ship to the United States. Shipping is free and tracked, typically 10–18 business days from order. Delivery estimates are estimates, not promises — carrier delays are outside our control.

Returns

All sales are final. We do not accept returns or exchanges and we do not refund for change of mind or for ordering the wrong size. Please use the size guide on the product page before you order.

If your order arrives damaged, or contains the wrong shade or size, email us within 14 days of delivery with your order number and a photograph. We will send the correct item at our cost, or refund you in full — your choice. You do not need to return anything.

Cancelling an order

Email us within 12 hours of ordering and we will cancel and refund in full before it ships.

Sizing

The Booty Boxer runs true to size in S–3XL. If you are between sizes, size up for comfort or stay true for stronger shaping. The full size chart is on the product page.