Shipping & returns

Free worldwide shipping, tracked. All sales are final — so please measure before you order, and email us if there is any doubt at all.

Shipping

Free worldwide shipping, tracked. Orders typically arrive in 10–18 business days. You get a tracking number by email as soon as the parcel is scanned.

Delivery estimates are estimates. Once a parcel is with the carrier, delays are outside our control.

Returns

All sales are final. Everything we sell is worn against the skin, so we do not accept returns or exchanges, and we do not offer refunds for change of mind, for ordering the wrong size, or for fit preference.

We would rather you buy the right size the first time than send anything back. Every piece has its own chart on the size guide, and we will size you over email before you order.

If we got it wrong

This is the one exception, and it is not a change-of-mind refund. If the parcel arrives damaged, or contains the wrong shade or size compared with your order, email support@lumanyc.shop within 14 days of delivery with your order number and a photograph.

The item must be returned to us before a replacement or refund is issued. We will send you return instructions once we have seen the photograph — please do not post anything back before then, and keep the original packaging. Where the error is ours, we cover the cost of the return.

Items must come back unworn, unwashed and with any tags still attached.

Cancelling an order

Email us within 12 hours of ordering and we will cancel and refund in full before it ships. After that the order is with the warehouse and cannot be stopped.

Non-delivery

If tracking shows no movement for 21 days, email us and we will either re-send or refund.

Multi-packs

A multi-pack ships as one parcel, in one size, chosen once at checkout. The same terms apply.

LUMA NYC · support@lumanyc.shop — we answer within 24 hours · Size guide